The Car Parking team is responsible for the running of the council-owned car parks and park and ride sites across the city.
We will:
- deal with customers professionally when handling enforcement issues and ensure that high standards of customer care are applied at all times
- contribute to ensuring that car parks are well maintained and safe for all users
- authorise the finance team to release refunds after seven days from receipt of the request Respond to all parking ticket appeals within 10 working days
- aim to respond to all machine faults within two hours of the initial report being received.
You can help us achieve our Service Standards by:
- ensuring adequate payment is made to cover the required parking duration
- ensuring that your valid ticket is displayed clearly, where appropriate
- not dropping litter
- reporting any damage or areas of concern
- reporting lighting failures, damaged or defaced signs or graffiti within our car parks
- reporting machine faults
- making use of Oxford City Council’s website for parking information
- understanding that Enforcement Officers have a job to do and to allow them the time to explain to you the possible options or our appeal procedure
Tell us what you think
We welcome your feedback about our car parks services and how these can be improved. Please visit our Make a comment, compliment or complaints page.
We'll respond to all comments, complaints, and suggestions.
Further information
ODS is a a wholly owned company of Oxford City Council.
At ODS we're building a new kind of business. A business that’s good for everyone; one that creates a more inclusive and sustainable economy that truly balances purpose and profit, one that considers the impact of their decisions on their employees, customers, suppliers, community, and the environment.
Find out more on the ODS website.
