Acting on your feedback
Below are some examples of the feedback we have received from our customers and the actions we have taken as a result. We will update this page every three months:
April to June 2026 update
You said: It was taking too long to respond to requests regarding updating your Council Tax account
We did: Recruited 2 new officers, offered overtime to staff and will be employing an external company within the next couple of months to address the backlog of outstanding work
You said: Stop using Council officers to carry out Ukranian translations
We did: Ensured our officers are now using our languages supplier Word360 for all translation requirements
You said: There is inconsistency in Housing advice delivered by Oxford City Council officers
We did: Created guidance which will be rolled out to front-line officers by the end of July 2026
