The Housing Ombudsman's Complaints Handling Code was published in July 2020 and became statutory on 1 April 2024.
Oxford City Council's Comments, compliments, and complaints procedure complies with the Code's requirements.
As a landlord, we are committed to:
- conducting thorough investigations of your complaints
- using a two-stage complaint process with clear timeframes
- fostering a culture of continuous learning and improvement in handling complaints
- ensuring fairness and a resident-focused approach in complaint handling
- producing an annual self-assessment against the Complaints Handling Code
You can download our current Complaints Handling Code self-assessment.
How to make a complaint
To make a complaint, you can contact the relevant Council service directly or use one of the following methods:
- Complete our Customer Feedback form
- Phone: 01865 249811
- In writing: Customer Services, Oxford City Council, Town Hall, St Aldate's, Oxford, OX1 1BX
- In person: Oxford Westgate Library, Queen Street, Westgate, Oxford, OX1 1DJ (Open Mondays, Wednesdays and Fridays from 10am to 3pm)
