The Valuation Office Agency (VOA) regularly updates the rateable values of all business and other non-domestic properties (properties that are not just private homes) in England and Wales, usually every three to five years. This is called a revaluation.

This is done to maintain fairness in the system by redistributing the total amount payable in business rates, reflecting changes in the property market, which means that business rates bills are based on more up-to-date information. Revaluation does not raise extra revenue overall.

Transitional arrangements are in place during each 3-year period so that the effects of any large increase in business rates are phased in.

Contacting The Valuation Office Agency (VOA)

We are responsible for anything to do with your business rates bill. The Valuation Office Agency (VOA) is responsible for the valuation of your property. For all queries about your rateable value, you'll need to contact The Valuation Office Agency.

Rateable values

Rateable values are the amount of rent a property could have been let for on a set valuation date. We use these rateable values to calculate business rates bills.

You are now able to see the future rateable value for your property and get an estimate of what your 2023/24 business rates bill may be.

Visit Find a business rates valuation on GOV.UK

If your property details need changing

To tell The Valuation Office Agency about changes to your property details (such as floor area sizes and parking) you need a business rates valuation account.

Current and future valuations may be updated if your changes are accepted.

Sign in or register for a business rates valuation account

If you think your rateable value is too high

From 1 April 2023, you will need to use a business rates valuation account to tell the Valuation Office Agency you think your rateable value is too high. You must continue to pay your business rates as normal until a decision has been made.

Sign in or register for a business rates valuation account ready for 1 April 2023.

How Coronavirus (COVID-19) affected future rateable values

The Valuation Office Agency bases most rateable values on an estimate of what it would cost to rent a property for a year, starting on a certain date.

For the 2023 valuation, that date was 1 April 2021. This was during the pandemic and the rent information the Valuation Office Agency used reflected this.

Transitional Relief 2023

Transitional relief limits how much your bill can change each year as a result of business rates revaluation.

Learn more about transitional relief.

Contact the Business Rates Team

Please include the topic of enquiry and your account number (if you have one) in the subject line of your email.

Address: Town Hall
St Aldate's

Telephone: 01865 249811

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