Test and Trace

NHS COVID-19 app

The new NHS COVID-19 app, now available to download for free in England and Wales, is the fastest way to see if you’re at risk from coronavirus. The faster you know, the quicker you can alert and protect your loved ones and community.

The app has a number of tools to protect you, including contact tracing, local area alerts and venue check-in. It uses proven technology from Apple and Google, designed to protect every user’s privacy.

Download the app

Local contact tracing system

A local contact tracing team is now in place to contact those who have recently tested positive for COVID-19 but have not yet been reached by the national NHS test and trace system.

Contact tracing is the process of identifying, assessing, and managing people who have been exposed to COVID-19 to prevent onward transmission. When systematically applied, contact tracing will break the chains of transmission of COVID-19 and is an essential public health tool for controlling the virus.

In order to #StopTheSpread, speed is key. So, if after 24 hours of trying, the national team have been unsuccessful in reaching a local Oxford resident, their details will be passed onto a local team. Oxfordshire County Council staff will then use their local knowledge and expertise to get in touch.

This service will run seven days a week, with calls coming from the County Council using a local (01865) phone number. Text messages and emails will also be sent to people telling them to expect a call and giving you a number to call us back with if you’d prefer.

Advice will be given on how to isolate and how to access local financial or social support. You will also be asked about your close contacts so they can then be followed up by the national team.

If the County Council team can’t reach you by phone, they will pass your details to the Oxford City Council Environmental Health team who will visit you at home, and deliver a letter explaining why we’re trying to get in touch. They’ll also explain how to contact the County Council’s local call handlers and how they can access support from the City Council if they need it.

Find more information on what to do if you think you might have COVID-19 symptoms.