Energy advice and coronavirus - help with prepayment meters

If you cannot afford to top up your prepayment meters or are unable to do so because you are self-isolating there is help available.

In the first instance you should speak to your energy supplier. The list below gives contact details for individual suppliers and you should call them immediately to find out what support they are currently offering and see how they can help you.

Our energy advice team is helping council tenants who can contact us for support. You can contact the team on 01865 252372 or by emailing [email protected]

Citizens Advice Oxford can arrange top up fuel and food vouchers and provide other financial help – see the Citizens Advice Oxford website for details on how you can get advice by phone, email or webchat.

Better Housing Better Health provides energy advice for Oxfordshire residents. You can contact Better Housing Better Health on 0800 107 0044 (9am-5pm on weekdays) or by emailing [email protected]

Support from energy suppliers

Avro Energy

Call 0330 058 2005.

Bristol Energy

Call 0808 281 2222.

British Gas

Call 0333 202 9802 or 0333 202 9862 (weekdays 9am-5pm).

Boost (Ovo)

Call 0330 102 7517 or 0330 102 7517 (weekdays 8am-6pm, Saturday 9am-1pm).

Bulb

Call 0300 303 0635 (weekdays 9am-6pm)

Email [email protected].

Co-op Energy (now Octopus Energy)

Call 0800 093 7547.

E Energy

Call 0333 103 9575.

EDF

Call 0333 200 5110 (prepayment meters) or 0333 200 5100.

Eon

Call 0345 301 5955.

Green Network Energy

Call 0800 520 0202.

Green Star Energy

Call 0800 012 4510 (weekdays 8am-10pm, Saturday 8am-6pm).

Npower (Powershop)

Call 0800 073 3000.

Octopus Energy (Co-op, Flow, GB Energy)

Call 0800 093 7547.

Omni Energy

Call 0113 457 3219.

Email [email protected].

OVO

Call 0330 303 5063 (weekdays 8am-6pm)

Robin Hood Energy (including Angelic Energy, Beam Energy, Citizen Energy, Ebico, Fosse Energy, The Leccy, RAM Energy, White Rose Energy)

Call 0800 030 456

Text Support to 80818

Email [email protected].

Scottish Power

Call 0800 027 0072.

Shell Energy (Green Star)

Call 0330 094 5802.

Spark Energy

Call 0345 034 7474 (weekdays 9am-5pm).

SSE

Call 0345 600 2006 or 0345 072 9495 (weekdays 8am-8pm, Saturday 9am-6pm, Sunday 9am-5pm).

Utilita

Call 0345 207 2000 (weekdays 8am-8pm, Saturday 8am-5pm).

Utility Warehouse

Call 0333 777 0777.