New housing management system offers speedier response times

Published: Thursday, 13th May 2021

Oxford City Council is introducing a new system to improve how we hold and manage information about housing, tenancies, and repairs.

The system will support our internal processes and make them more efficient by improving access to information; it will make it easier and quicker to respond to your queries.

As information is moved from the old to the new system there will be a short period when the repairs service will be affected. The changeover means that the City Council will only be able to respond to emergency requests from 3pm on Thursday 13 May until 19 May at 9am. The Council will continue to deliver all previously appointed work during this period and ensure that there is sufficient capacity to attend to emergencies as they arise.

Emergency requests include circumstances where there is:

  • A loss of power
  • An uncontainable water leak
  • Inability to secure your property
  • A severe blockage

The Council appreciates that this could cause a temporary and short term inconvenience for some customers, but we believe that the improvements offered by the system will be valuable to all.

Once the new system is in place customers will continue to report their repairs in the same way as previously – they will not notice any difference. For more information visit the repair my house page.