Christmas and New Year Service Arrangements 2017-18

Published: Friday, 22nd December 2017

Council offices will close for Christmas from 4.45pm on Friday 22 December 2017 and will reopen at 9am on Wednesday 27 December 2017.

Offices will close again for the New Year at 4.45pm on Friday 29 December 2017 and will reopen at 9am on Tuesday 2 January 2018.

Offices are open on Wednesday 27 December, Thursday 28 December and Friday 29 December 2017.

Visit our Do It Online pages for online services available on our website.

St Aldate's Chambers Customer Service Centre and Telephone Contact Centre

Our St Aldate's Chambers Customer Service Centre will close for Christmas at 4.45pm on Friday 22 December 2017 and will reopen at 9am on Wednesday 27 December 2017.

For New Year the office with close at 4.45pm on Friday 29 December 2017 and will reopen at 9am on Tuesday 2 January 2018.

Our telephone contact centre (01865 249811) will also close at 4.45pm on Friday 22 December 2017 and Friday 29 December 2017.

Recycling and Waste Collections

During Christmas week (beginning 25 December) your usual collection day will be one day later (see table below):

 Normal collection day  New collection day
 Tuesday 26 December  Wednesday 27 December
 Wednesday 27 December  Thursday 28 December
 Thursday 28 December  Friday 29 December
 Friday 29 December  Saturday 30 December

Normal collections resume week beginning 1 January 2018.

Visit our Recycling and waste collection days page to find out your normal collection day and which colour household you are.

If you have more recycling than will fit in the blue bin, please place it neatly by the side of your bin on collection day in a cardboard box or a clear bag. We are unable to collect recycling in black bags.

Garden waste collections, bulky waste collections and bin deliveries/retrievals will be suspended over the Christmas period from 25 December to 7 January 2017. We will not be taking bookings for these services between 25 December 2016 and 7 January 2017.

All services will resume week beginning 8 January 2018.

Commercial Recycling and Waste Collections

Visit our Commercial Recycling and Waste page for details of our Christmas and New Year commercial waste collection schedule.

Out-of-hours Emergency Contact Numbers

Many services will still be running through the festive period.

To be connected to Oxford City Council emergency services only during the holiday period phone 01865 249811.

For emergency caretaking services for Plowman Tower, Foresters Tower, Evenlode Tower, Windrush Tower, Pound House and Riverside Court and Council owned Sheltered Accommodation phone 07932 762712.

For homelessness emergency enquiries phone 0800 833408.

If you smell gas call National Grid on a phone outside your home phone on 0800 111 999.

Out-of-hours noise nuisance

Over the festive period there will be a reduced service for Out of Hours noise nuisance.  The information below provides an overview of when the service will be available.  Alternatively, you can email saferoxford@oxford.gov.uk and an officer will investigate the matter the next working day.

  • Tuesday 19 December 2017 - 11pm to 1am (On-call only)
  • Wednesday 20 December 2017 - 11pm to 1am (On-call only)
  • Thursday 21 December 2017 - 11pm to 2am (On-call only)
  • Friday 22 December 2017 - 11pm to 4am (Weekend team)
  • Saturday 23 December 2017 - 11pm to 4am (Weekend team)
  • Sunday 24 December 2017 - Service unavailable 
  • Monday 25 December 2017 - Service unavailable
  • Tuesday 26 December 2017 - Service unavailable 
  • Wednesday 27 December 2017 - 11pm to 1am (On-call only)
  • Thursday 28 December 2017 - 11pm to 2am (On-call only)
  • Friday 29 December 2017 - 11pm to 4am (On-call only)
  • Saturday 30 December 2017 - 11pm to 4am (On-call only)
  • Sunday 31 December 2017 - Service unavailable   
  • Monday 1 January 2018 - Service unavailable   
  • Tuesday 2 January 2017 - Normal service resumes

Leisure Centres, Swimming Pools and Ice Rink

Visit our Leisure Centre pages for information about Christmas and New Year opening hours at our leisure centres. Visit the individual centre pages for timetable information.

Car Parks

All of our car parks will be in full operation over the Christmas and New year period, with the exception of Gloucester Green car park.

Gloucester Green Car Park will close at midnight on 24 December 2017 and will remain closed through Christmas day. The car park opens for business again at 7.30am on 26 December 2017. No vehicles will be able to enter or exit the car park during this period.

We will not charge for parking in any of our car parks on Christmas Day, however, payments made in error will not be refunded. Our normal charges will recommence on 26 December 2017.

Oxford Covered Market Opening Hours

The Covered Market will be closed on Christmas Day, Boxing Day and New Year's Day.

All other days will be normal trading hours - Monday to Saturday, 8am - 5pm and Sunday, 10am - 4pm

Parks

Oxford's parks will also be open during the Christmas period.

Oxfordshire County Council Services - Including Libraries and Recycling Centres

For all Oxfordshire County Council services including recycling centres, register offices and library opening hours, visit the Oxfordshire County Council website.

Christmas tree recycling

You can leave your real and naked (lights, decorations and pots removed) Christmas tree next to your blue bin/sacks between 9 January 2017 and 2 February 2018 on blue bin (recycling) collection day to be collected for recycling. You can also drop it off at one of the 12 sites across the city where the trees will be recycled into compost.

If you live in a flat, please do not leave your tree in the bin store, take it to one of the collection points below.

Christmas tree collection points are open between 27 December 2017 and 14 January 2018.

The collection points are:

  • Alexandra Tennis Courts, Middle Way, Summertown
  • Bury Knowle Park, North Place car park
  • Cutteslowe Park, Harbord Road car park
  • Florence Park, Cowley
  • Hinksey Park, off Abingdon Road
  • Leys Pools and Leisure Centre car park (formerly Blackbird Leys Leisure Centre)
  • Long Lane, Littlemore
  • Margaret Road Recreation Ground
  • Meadow Lane Recreation Ground, Jackdaw Lane
  • Oatlands Recreation Ground, Ferry Hinksey Road (car park)
  • South Park, Morrell Avenue
  • Sunnymead Recreation Ground, by play area

More infromation about managing your waste can be found on our Recycling at Christmas page.