If you are at risk of homelessness
We have legal duties to prevent and relieve homelessness that can include providing accommodation or finding you somewhere else to live. If you are homeless or worried about losing your home it is extremely important that you get advice as soon as possible.
Our offices are closed to comply with social distancing rules and we are delivering our housing options service by phone. If you are at risk of homelessness please call 01865 249811 and we will arrange a phone appointment when we will call you back.
You must cooperate with our efforts to help and give us the information we need to assess your situation and assist you.
You can find out more on our If you are homeless or at risk of becoming homeless page.
If you are rough sleeping
We are offering hotel rooms or other self-contained accommodation to everyone experiencing rough sleeping. This can be arranged through our housing options service or the St Mungo’s outreach team, OxSPOT.
If you are not already in touch with OxSPOT, you can contact the team to tell them where you are sleeping and they will find you. You can contact OxSPOT on 01865 243229 during office hours or by email at [email protected].
OxSPOT is not an emergency service, but it will follow up all calls and emails as soon as possible. If your health is in immediate danger please call 999.
Providing suitable accommodation
We have set up a triage service at Floyds Row that is open on weekdays from 10am to 12:30pm. Our housing options team is working with St Mungo’s and Luther Street Medical Centre to provide this service, which will assess you and can place you into suitable accommodation based on whether:
- you are displaying symptoms of coronavirus
- you have an underlying condition that makes you more vulnerable but no symptoms of coronavirus
- you have no underlying conditions nor symptoms of coronavirus
All accommodation is self-contained with your own bathroom so you can self-isolate safely – for example, a hotel room or a room in a student block.
Food and essential items
We are delivering food and essential items three times a day to ensure you can self-isolate successfully and do not need to leave your room. Breakfast and two hot meals a day are being provided by Pembroke College’s catering team.
The Porch day centre is offering a food take away service seven days a week even though other activities have been suspended. You can collect food from 139 Magdalen Road between 12pm and 2pm seven days a week.
The Porch is also running a mobile delivery service. If you are still on the streets you can collect hot food and essential items from Bonn Square from 12pm to 2pm. The Porch is also delivering to its members and other people in supported accommodation across the city from 2pm to 6pm.
Measures allowing people to practise social distancing are in place for both collection and delivery.
Regular day services at O’Hanlon House and Oxford Gatehouse have temporarily closed.
The Oxford Gatehouse support team is continuing to offer help and advice to vulnerably housed people online and by telephone - this includes delivering parcels of food, drink and other essential items. For support please contact [email protected]
Help with training and finding work
Crisis Skylight is providing support remotely by phone and email. If you call 01865 263900 or email [email protected] the team will get back in touch with you as soon as possible to arrange the safe support you need.
Homelessness prevention service
Aspire Oxford's homelessness prevention service can help by giving you support before you reach crisis point. Aspire's offices are not open due to the coronavirus outbreak – you can get help by calling Aspire on 01865 204450 or emailing [email protected]
You can find the latest news on our work to help homeless people in Oxford on our Homelessness news page.
News about information and guidance on coronavirus is on our Coronavirus: information and guidance news page.
You can find out more about what we do to prevent and reduce homelessness on our tackling homelessness page.