Report a missed bin collection

Update, 3 October 2023 - Unfortunately, due to operational issues, we have been unable to collect some blue bin recycling in Temple Cowley and brown bin garden waste in Barton. Please leave you bins out and we will collect them as soon as we can. Apologies for the inconvenience caused.

Collections take place from 7am to 4.30pm Tuesday to Friday. If your bin collection was missed in error and you would like us to arrange an alternative collection this must be reported after 4.30pm on the day of the collection and by the end of the next working day.

To report a missed bin collection, first read the information below then fill in the 'Report Missed Collection' form found towards the bottom of the page.

There are a number of reasons why a bin may not have been emptied. Before reporting that your bin collection has been missed check the following:

Bins containing the wrong items

If your blue recycling bin contains the wrong items our collection crews will not empty it. Instead they will place a sticker over the lid of your bin to indicate that they found unacceptable items. Even a small amount of the wrong items can cause an entire lorry load of perfectly good recycling to be turned away from the sorting centre - this leads to significant environmental and financial costs. The collection crews are unable to remove any wrong items found.

If your blue recycling bin has not been emptied because it contained the wrong items take the following steps:

Watch the video below to find out more about why we take this approach to incorrect items and what to expect if your bin is not emptied for this reason.

Extra rubbish

If you have put out extra rubbish next to your green wheelie bin, it will not be collected. Only your green bin will be emptied. Learn more about putting out extra waste.

Report a missed collection

Each collection vehicle is fitted with a live reporting system that allows our collection crews to report any issues (e.g. bins which have the wrong thing in, bins that are put out incorrectly and any other access issues). These will be checked prior to any recollection. If an issue has been recorded by the crews they will not return.

If your bin has not been emptied in error then please report this using our online form:

Report a missed collection