How we use Cookies

Cookies in use

Google Universal Analytics

We use Google Analytics to collect statistical data about our visitors. We collect this information in a way that does not identify you and the data is not shared with anybody else.

Information on how to opt out of being tracked by Google Analytics across all websites and Google's use of cookies can be found on Google Analytics Opt-out and Google privacy pages.


We use Hotjar to help us understand user behaviour while on our websites and to provide some website features, like feedback forms or surveys. All visitor information is kept anonymous. Hotjar does not track or record visitors which have cookies disabled. 

If a user enters their email address into the Incoming Feedback widget on pages using Hotjar, we have the ability to perform a search for personal data associated to individual visitors of the site. However, email addresses shown within Heatmaps and Recordings can not be linked to the search results. More information is available on the Hotjar website. You can make a request for this information via our normal Subject Access Request process.Full technical information about the cookies used by Hotjar and what they do can be found in their online documentation.

GovMetric website feedback

We use GovMetric to get feedback on our website in order to make improvements.

GovMetric collects information about what pages users visit. Information is never passed on to third parties.

Visit the Privacy pages on the GovMetric website for more information. webchat

We use to provide webchat functionality on our website. collects information about what pages users visit.


We use Browsealoud to add accessibility functionality to our website.

3rd Party Cookies

3rd party cookies are cookies set with a different domain than that of the website you are on. We do not have any control over the way that these websites use your data. You should read their respective privacy policies carefully to find out what happens to any data that these services collect when you use them.