Privacy notice

How we use your information

We use data about you to provide you with services, communicate with you, to plan our services, and to personalise your experience.

Your information may be shared with other parts of government, other councils and our delivery partners, to deliver you services or if required by law.

We will not share your details with 3rd parties for marketing purposes unless you agree.

You have rights in respect of your data including the right to be supplied information on our processing of personal data, to see what data we are holding about you, to request correction or erasure of your data, to object to processing and to complain to the Information Commissioner’s Office.

We reuse your data to improve your experience and ensure you are provided with the best possible service. We use your personal data in the following ways:

  • To provide services to you. This is generally the primary purpose for most information we hold. This also involves charging for services and collection of taxation – for example, payment for car parking, collection of Council Tax. This commonly involves data sharing with our partner organisations
  • To communicate with you. We will communicate to you regarding your requests, your services and as required by legal responsibilities. If you specifically permit it, we will communicate with you about other services and local events we think you may be interested in. We will not pass your data to third parties to advertise services unless this is specifically permitted by you.  Oxford City Council will never sell data to 3rd Party Marketing Companies.
  • To plan our services. Your data is used to plan our current and future services. For example, if you make a request of us, then that will be used to decide when to deliver the service. Anonymised data – that is, data from which you are not personally identifiable, is used to plan future services. For example, the number of people living in an area may be used to plan where services are needed.
  • To personalise your experience. Your data is used to show you services of relevance to you, to ensure we address you by your preferred name.
  • To Prevent Crime and Fraud We also use data in other legal ways, governed by the law of the UK. Examples include for the prevention and detection of crime e.g. fraud.