Community Trigger Process

The Community Trigger is a process you can use to ask agencies to review their response to anti-social behaviour or hate incidents that you have reported.

When to use the Community Trigger

You can use the Community Trigger if you have reported three separate anti-social behaviour incidents within the past six months to the police, the council or your housing provider.

The Community Trigger is designed to ensure that there is a review where cases have been reported and inadequate action has been taken. It is not a complaints procedure; complaints can be lodged through Oxford City Council's complaints procedure.

You can request an activation of the Community Trigger on behalf of someone else if you have their written consent.

How to activate the Community Trigger

You need to fill in our community trigger referral form giving details of the case.

Download the Community Trigger Referral Form

If you apply for a Community Trigger activation you will receive an acknowledgement reply within two working days. If your case meets the required threshold it will be reviewed and recommendations may be made as to how the case can progress. This will be reported to you within twenty working days of requesting the activation.

If you don't meet the criteria

You can still report Anti-social behaviour (ASB) and hate incidents by:

• Reporting directly to your housing office, housing association or a registered social landlord
• Contacting us with the details

Other options

Sometimes, simply talking to a neighbour or someone else in your community about your concerns can help. You could also raise your concern at your:

• Neighbourhood Action Groups
• Thames Valley Police 'coffee mornings'
• Area forums

Police officers, Police Community Support Officers (PCSOs) and Oxford City Council's Community Response Team (CRT) officers are generally at these meetings and would be more than happy to talk to you