Out of hours noise problems
We operate an emergency telephone service to deal with noise problems. This on-call service is available to residents of Oxford that are experiencing noise problems.
- Monday to Wednesday - 11pm to 1am
- Thursday and Sunday - 11pm to 2am
- Friday and Saturday - 11pm to 4am
Making your complaint
Callers to the service will initially speak to staff at a Call Centre who will assess whether your complaint will be referred to our on-call Duty Officer or to our offices the next working day.
You must provide your name, address and telephone number. For legal reasons we cannot accept anonymous complaints however, your details will be kept confidential during the investigation.
Please provide details of where the noise is coming from, e.g. house number and address as to where the noise is coming from. Once referred to the Duty Officer, they will contact you to discuss the matter further and provide details as to their next course of action.
If you do not know the exact location, please be as accurate as possible and describe the location if it is going to be difficult to find. It is the discretion of the Duty Officer to visit or refer your complaint to our offices the next working day.
If the Duty Officer does undertake a visit at night, they may take an hour to arrive at your property. In order for an officer to deal effectively with the noise they may need to assess the problem from within your home, with the windows closed.
The Noise App
Instead of contacting the Out of Hours service, it may be preferable to use a software application that can be downloaded from Apple and Android app stores. The free application allows residents to record noise issues on their smartphone or tablet and then sends the recording directly to the City Council to investigate.
The new system means investigators can receive noise recordings almost immediately and act more quickly if the noise is particularly bad.
Once you have recorded the noise, forward the recording to [email protected].