Commercial waste collection frequently asked questions
Question 1: As a business we do not present any waste onto the highway as it is collected from our premises directly by our waste collection provider. Can we continue with the same arrangements?
Answer: Yes; this change relates only to items that are placed out on the highway eg bins, bags and cardboard. If the waste is stored and collected directly from your premises or a bin store, then your arrangements remain the same.
Question 2: We are a shop that closes before the presentation window. Can we leave our waste out early?
Answer: No the only time waste can now be presented and left on the highway is between 6pm to 10am. We acknowledge this may cause some businesses and organisations to have to slightly amend the hours that staff are available to place your waste out for collection.
Question 3: Are the new presentation times in place 7 days a week?
Answer: Yes they are.
Question 4: What happens if my waste collection provider fails to collect my waste?
Answer: It is not desirable for waste left on the highway to be out for any longer than it should be. If your waste is not collected for whatever reason by your waste collection provider, then it will need bringing back inside your premises. It is a good idea to provide your waste collection provider any out of hour’s contact details for the business; should there be a need to contact you in case of any failed or missed collections. You will also need to speak to you waste collection provider to agree a suitable time in keeping with the restriction that you will be presenting your waste.
Question 5: My waste collection provider is unable to arrange collection during the presentation times.
Answer: There are numerous businesses that provide commercial waste collection services that may be able to assist servicing your waste collection requirements if approached.
Question 6: I do not believe that a business has a waste collection provider and is deposing of their waste illegally.
Answer: Please contact us on the below email and this will be looked into. All businesses have a duty of care over the waste that they produce.
Contact us
If you have any concerns or would like further clarification on anything, please contact us at saferoxford@oxford.gov.uk
