Report concern about someone sleeping rough

If you are sleeping rough or are concerned about someone sleeping rough please contact Oxford Street Population Outreach Team (Oxford SPOT) on 01865 243229 or via email to make a referral.

Outreach service

We commission St Mungo’s Broadway to deliver an outreach service in the City of Oxford.

Oxford Street Population Outreach Team (Oxford SPOT)  is a seven day a week service, helping people rough sleeping in the City with assessments and reconnection and to access to the services they need in order to move on and rebuild their lives away from the street.

The team works on the principles of the No Second Night Out model, with a clear message that sleeping rough is not an option, is harmful to health and at worst, can be life-threatening. Oxford SPOT workers respond to referrals from many partners in the city – from members of the public, local businesses and people themselves rough sleeping.

Once the team has met with a person and verified that they are sleeping rough, the person can be put forward for a place in an assessment hub, where a more thorough assessment of someone’s situation and needs can be carried out and, if appropriate, a ‘Single Service Offer’ of suitable accommodation will be made.

This could include accommodation in local supported accommodation projects or help finding accommodation in the private rented sector. If an individual does not have a local connection to one of the local authorities in Oxfordshire, they will be assisted to access support services that can help in their local area where they are more likely to sustain a lifestyle away from the streets.

What you can do 

If you believe someone’s health is in immediate danger, please use the usual emergency services via 999.

We believe everyone has a responsibility to end rough sleeping – we would ask people not to just walk past someone sleeping rough, but to contact the Oxford SPOT and leave some information about your concerns . This is not an emergency line but calls will be followed up as soon as possible.

You can also contact the 24-hour national StreetLink service or use its app, and they will take details and connect the team with the person you are concerned about.