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We have set up a single point of contact for vulnerable people to ask for the extra help they may need as a result of the coronavirus outbreak.
In order to get help for yourself or someone you are concerned about you can either:
- Call the Contact Centre on 01865 249 811
- Complete our form
The Contact Centre is staffed 8am-5pm, with emergency cover out of hours.
Who should use the contact centre
The contact centre has been set up to get support to those most in need:
- People who have received a letter from the NHS identifying them as high risk
- those needing food bank support
- those with no local support from friends or family
- with physical and mental health needs
- vulnerable individuals and families
What support is available?
Support from our contact centre
The contact centre offers help for emergency needs and can put you in touch with a range of support from the Council and other partners:
- Urgent supplies of medicine, food, or sanitisation for a baby or infant
- Picking up shopping
- Feeling lonely
- Connection to a support group
- Reminder call to take medicine
Other sources of support
If you need help but you’re not in a high risk category, you can find help for a range of issues from these links:
- local volunteer help: you can ask for local volunteer help with shopping, a daily phone call to feel less isolated, or help to connect with online groups by contacting your Street Champion directly
- keeping busy and active: our Activity Hub is an online listing of different Oxford and national web sites for physical and mental health activities, museums and culture, learning resources and ways to keep in touch online
- shopping from Oxford businesses: find local businesses that are still open even though their shop or office is closed, from fresh food to books and music
- latest news on our coronavirus response: read our latest news on our response to coronavirus to find out what is happening in Oxford
- City Council service changes due to coronavirus: read our latest guidance and service information in response to the coronavirus
- County Council service changes due to coronavirus: read about changes to County Council services and the latest county-wide guidance
Help for highest risk Oxfordshire residents outside the city
A new, dedicated line has been set up for Oxfordshire residents outside the city.
If you or someone you know outside the city has been identified as high risk and has no support network, please contact the dedicated team on 01865 89 78 20 or email [email protected]
The helpline is open from 8:30am to 8:00pm Monday to Friday, and 9:00am - 5:00pm Saturday and Sunday.