FAQs

I have paid too much Council rent, what should I do?

If your rent account is in credit by more than six weeks' rent payment, you can stop paying your rent until the credit has gone.  Before you stop making payments, please contact the Rents Team to confirm that this is the best course of action.  If you pay by Direct Debit, we can reduce your future payments accordingly.  However, if it would be difficult for you to stop making payments - because your rent is paid for you in full by Housing Benefit payments, for example - we can arrange to send you a refund of the money instead.

To find out more, see the housing contacts page for the rent team's contact details by selecting the link below.

Return to listing