FAQs

I can't afford to pay my Council rent, what should I do?

If you are receiving State Benefits, a Customer Services Officer or member of the Rents Team can check if you may be entitled to Housing Benefit and Council Tax Benefit. An assessment of your entitlement, based on the income of everyone in your household can help you to maximise your income. You can then put any extra money towards clearing your rent arrears, which will help keep the roof over your head. In certain circumstances, the Rents Team can agree for you to pay off your rent arrears in regular instalments over a period of time, which will prevent your situation getting any worse. 

If you need expert advice to help with priortising your bills and maximising your benefits, we can provide you with details of the Citizens Advice Bureau or an Advice Centre near where you live. You can contact one of the Agencies direct for an appointment.

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