FAQs

I owe rent on my Council home, who can help?

We understand that sometimes people find it difficult to keep up with rent payments when they are living on a limited budget, for example, because they are ill, or lose their job, or have personal problems.  The important thing is to make contact with the Rents Team on (01865) 335777, or email rentsteam@oxford.gov.uk to get advice before the debt gets too large for you to deal with. 

If you are able to afford to pay off all your rent arrears in one go, you should do so as this will reduce the likelihood of being taken to Court.  In some circumstances we will make an agreement with you for you to make payments by installment to clear what you owe over a period of time.  We can look at whether you might be entitled to some help with paying your rent if you are entitled to Housing and Council Tax Benefit.  We are also able to help you to prioritise your out-goings so that the most important bills are paid first, to help you keep the roof over your head.

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