FAQs

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Community > Community

Are mobile phone masts a health hazard?
Can I change the date of my Direct Debit?
Can I continue to use my own dustbin? If not, where can I dispose of my old one?
Can I have a residents parking permit?
Can I have more than one garden waste bag?
Can I look someone up on the voters list?
Can I pay by weekly or fortnightly arrangements?
Can I pay my bill in full?
Can I pay over 12 months?
Can I purchase a site location plan for my house?
Can I put cat litter and dog faeces into the garden waste bag?
Can I register a birth or death at any Register Office?
Can I ride my bike in the parks?
Can I speak to the Council's Auditors?
Can I still use the plastic green sacks?
Can I sub-let my Council property?
Can road works be carried out at night?
Can the City Council go bust?
Can the council help with ants infestation?
Can the council help with cockroach infestation?
Can the council help with flea infestation?
Can the council help with mice infestation?
Can the council help with pest infestation?
Can the council help with rat infestation?
Can the council help with wasp infestation?
Can the Council recommend a builder?
Can the Council recommend someone to undertake general home improvement?
Can you deal with noise from barking dogs?
Can you deal with noise from children playing, domestic noise and people coming and going?
Can you deal with noise from factories, warehouses, shops and offices?
Can you deal with noise from pubs and clubs?
Can you deal with noisy DIY work?
Can you deal with the noise from vehicle or intruder alarms?
Can you do anything about light pollution?
Can you do anything about noise from aeroplanes and helicopters?
Can you do anything about noise from car stereos?
Can you do anything about noise from cars and lorries on the highway?
Can you give me information about allotments?
Can you tell me whom to contact to get a Health and Safety Law poster?
Care Homes or Day Care centres having problems with Pest Control?
Do I have to be on the Electoral Register to get Credit?
Do I have to wash my tins, glass and plastic?
Does my bin have a microchip? What will you use this information for?
Does Oxford City Council answer drainage and water enquiries?
Does Oxford City Council carry out Commons Registration Searches?
Does Oxford City Council have records relating to landfill?
Does Oxford City Council have records relating to ownership of land?
Does the Council have an approved list of suppliers? How do I apply to be included on this list?
Does the Council have information on compost bins?
Does the Council provide rubbish bins?
Does the council sell land?
Has Oxford City Council signed up to the National Land Information Service (NLIS) to allow searches to be submitted electronically?
How can I check if my name is on the Electoral Register?
How can I find out about in year monitoring?
How can I find out about previous accounts
How can I find out Can I put up a satellite dish?
How can I find out if I am on a credit blacklist? I have been refused credit?
How can I find out what day my rubbish is due to be collected?
How can I get rid of a bulk item of household waste?
How can I get rid of maggots?
How can I pay off my Council rent arrears?
How can I prevent smells and unwanted visitors in my refuse bin?
How can I recycle drinks cartons (Tetra-paks)?
How can I tell if I qualify for a discount or exemption?
How do I ask a question about the Council Tax charged by Oxfordshire County Council or Thames Valley Police Authority?
How do I complain about a particular service provided about Oxford City Council?
How do I find out who owns a piece of land?
How do I go about getting an allotment plot at a particular site?
How do I join a gym?
How do I know if my music is too loud?
How do I pay my parking fine?
How do I remember what material goes in which container?
How do I report a waste collection problem?
How do I use the Park & Ride in Oxford?
How do I vote by post?
How do personal searches differ from searches submitted to the Council on Forms LLC1 and CON29?
How does the Council raise money to pay for its services?
How is Oxford City's share of the Council Tax calculated, or what accounting principles are used in the calculation of the bill?
How long does it take payments made by Post, Standing Order, via the Post Office or your website to reach you?
How many staff work for the City Council?
How much do I pay towards the Service Charges in my block/ estate?
How much does the Council have in its reserves?
How much is the Council owed?
How will you stop wheelie bins cluttering up pavements?
I am a Council Tenant and I want to make an improvement to the property I live in. Do I need the Council's permission?
I am concerned about fly tipping.
I am having a party. What can I do to prevent causing a noise nuisance to my neighbours?
I am in business and wish to (tender) compete for contracts to supply Oxford Council with goods and services. Where can I obtain information outlining the process involved?
I am setting up a business; can you send me some Health and Safety information?
I am unable to manage a box physically. What alternative is there?
I ate food from a take-away yesterday and have been sick all night. I think it's food poisoning.
I cancelled my Direct Debit. Can I reinstate it?
I cannot manage my garden any more. I am a pensioner and cannot afford to pay a gardener. Can you help?
I can't afford to pay my Council rent, what should I do?
I can't afford to pay my Council Tax bill, can I get a reduction?
I can't get to the Polling Station on Election Day and I do not want to vote by post. Can you help?
I don't understand something in the accounts. How can I ask for help?
I have been having headaches and feel drowsy and wonder whether this could be caused by my gas appliance, which may be giving off carbon monoxide
I have lost the address of a relative. Can I look up her name on the electoral register?
I have paid too much Council rent, what should I do?
I have purchased food from a shop and when I got home I realised it was out of date. What should I do?
I have received sub-standard service from a particular Council department. Can I withhold part of my Council Tax because of this?
I have recently notified you of a change in my circumstances. Why is this not reflected on the bill?
I have seen an advert for a contract and I would like the paperwork
I have some asbestos that I need to get rid of
I need a liquor licence; do I get that from you?
I owe rent on my Council home, who can help?
I own a property and want to rent it to the Council or to a tenant nominated by the Council.
I paid by Direct Debit last year. Do I need to tell my bank anything?
I pay my council tax. Why can't my refuse be collected every week?
I want to be licensed as a door supervisor. Where can I obtain information about the licence required and the fees payable?
I want to do some family history research, can you help?
I want to get rid of squirrels that appear to be nesting in my loft.
I want to make a complaint about noise.
I want to make suggestions about how the council should spend its money. How do I do this?
I want to open a pet shop. Where can I obtain information about the licence required and the fees payable?
I want to open a riding establishment. Where can I obtain information about the licence required and the fees payable?
I want to open an animal boarding establishment. Where can I obtain information about the licence required and the fees payable?
I want to start a new food business. Can you give me some advice about hygiene?
If I am in a Smoke Control Area can I have a bonfire?
If I buy a leasehold property how can I be sure I don't end up paying the outgoing leaseholders charges?
If I have too much recycling for my boxes, can I have another?
If I pay Council Tax I must be on the Electoral Register?
I'm a Council tenant and urgently need a repair done.
Is the Council delivering value for money?
Is there a lost property section in Parks?
I've received Notification from the Court of a Hearing Date - what should I do now?
Must I have a wheelie bin, as I produce very little waste?
My bill still shows an amount owing from last year but I have paid this recently. Why is this?
My dog keeps barking continuously when I'm not at home. How can I stop this happening?
My neighbour has rats in their garden. Can you send pest control to them?
Other councils have failed with alternate weekly collections. Why should this work in Oxford?
Parking - Can I have visitors to my property?
The staff in my local shop serve cakes and bread and then handle money without washing their hands. Is this a health risk?
The toilets in the park are dirty. Who is responsible for the cleaning?
The Water Board have just turned up and are opening up the road, they started at 6.00am. Surely they can't do this?
What are Major repairs and improvements?
What can I do if my neighbour builds over my boundary?
What Council policies/legislation should I be aware of in my dealings as regards the supply of goods and services to the Council?
What do I do if I find my name is not included in the register?
What do I do if I'm a Council tenant and I am being harassed by my neighbour or someone who lives nearby?
What do I have to do as leaseholder?
What do I need to busk in Oxford?
What does a Service Charge cover?
What does living in a Smoke Control Area mean?
What does my Council Tax get spent on?
What happens if I cannot afford the Service Charge?
What happens on public holidays?
What if I have a query or disagree with the service charge?
What if the wheelie bin is too small for my needs?
What is a lease?
What is a nuisance?
What is the name of Oxford City Council's Chief Executive?
What is the Typetalk number for Oxford City Council?
What responsibilities does the Council have to the leaseholder?
What rights do I have in terms of complaining/objecting about the council's finances?
What service can I expect if I make a noise complaint?
What tender documentation do I need, to do business with the Council?
What time are builders allowed to start and can they work weekends?
What time do I have to turn my music down?
What time do the Parks close?
What time is the last swimming ticket sold?
What will happen to me if I don't pay off my Council rent arrears?
When is Redbridge open?
Where are the pools located in the area and what time do they open/close?
Where can I contact the Citizens' Advice Bureau?
Where can I find a list of the Oxford polling stations?
Where can I find details of paying my Parking Control Notices?
Where can I find local records such as:
Where can I find out if there is any contaminated land in Oxford?
Where can I get a copy of a Government Act?
Where can I go for independent debt advice?
Where can I play Tennis/Basketball and what are the charges for the sports facilities in Parks?
Where can I, as a Council Tenant, get decorating vouchers for the property I live in?
Where do I complain about all the smoke coming from lorries and vans?
Where does the Council advertise tenders?
Which plastics can go into the blue box?
Who deals with parking permits?
Who do I contact if have a concern over a dangerous structure?
Who is my local councillor?
Why has the discount for my second home changed?
Why is my recycling box sometimes left in the road?
Will I be able to vote as soon as I have completed the Registration Form?
Will the Council help with the cost of an improvement to my council house?

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FAQs