Your rights and obligations

Your rights are:

• to get benefit within 14 days, once we receive all information and documents
• to ask us to explain the decision about your benefit
• to ask us to look at our decision again if you think it is wrong
• to make a complaint

Contact us for more information about how to make a complaint. Use this link to view and download the Benefit Appeal leaflet.

Your obligations are:

• to provide us all the information and evidence about your claim
• to inform us immediately about any change in your circumstances that might affect your claim. Failure to inform us within one calendar month of the change may result in less benefit
• to reply within 14 days of the date on our letters asking you for any information or evidence about your claim
• to contact us within one calendar month of the date on your benefit decision letter if you disagree with the decision or want to appeal

When you move house or when there is a change in your money, you can inform us by using the forms on the right hand menu.

To find out more contact us.

Page last reviewed 13 Feb 2008