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Emergency numbers | Control centre | Complaints | Map of Oxford City Council Offices | Advice Centres
Other pages for Customer Service Centres:
St Aldate's Customer Service Centre | East Oxford Customer Service Centre | Templars Square Customer Service
Customer Service Centres
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At our Customer Service Centres, our aim is to provide a one point enquiry service for all enquiries related to Council services. We also deal with telephone enquiries at our contact centre.
If our Customer Service officers are unable to answer your specific query, we will put you in touch with people who will be able to give you expert advice.
Book Your Appointment
Call us using the contact details on the right of this page to book your appointment at any of our three Customer Service Centres.
Telephone service times
| Days |
Times |
| Monday to Friday |
8.30am - 6pm |
| N.B. 1st Thursday of every month |
10am - 6pm |
| Closed weekends and Public Holidays |
n/a |
Office Locations
Our Customer Services Centres can be found in the following locations:
Service Information
All Oxford City Council departments and other public agencies can give help and advice on a range of service areas:
- help organise Council payments (Direct Debit, payment card, standing order, on line payment through the web site)
- make arrangements for collection of Housing Benefit overpayments, Periodic Rents, repairs charges and other miscellaneous payments
- direct appropriate customers on how to get debt advice and housing advice
- advise on welfare benefit entitlements and information packs
- stock all council leaflets and a range of public sector information
- offer surgeries for Tenancy Relations Officer and housing for Council tenants.
- advice on the Oxford City Council's Community Alarm Services
Local Housing Services
Services include:
- providing general housing advice
- information and guidance on the Choice Based Lettings scheme
- helping to report repair faults for council tenants
- helping and advising on rent & arrears
- advise on position of the General Housing Register
- advise on transfers and exchanges for council tenants and Housing Associations
- provide information about tenant involvement
- garages
Housing Benefit
Services include:
- issuing, receiving and checking Housing Benefit application forms and reviews
- receiving and checking supporting documents to Housing Benefit claims
- advising and explaining all aspects of Housing Benefit assessment
- advising on further review and appeals process for Housing Benefit assessments
- providing information and evidence to Housing Benefit Audit team
- arranging appointments for Housing Benefit Visiting Officers
Council Tax and Business Rates
Services include:
- registering new charge payers for Council Tax and Business Rates
- making arrangements for Council Tax and Business Rate accounts that have reached summons and post-liability order stage by income/expenditure assessment
- advising on liability, discounts, exemptions and charge levels for Council Tax and Business Rates
Other areas where we can help:
- Electoral Registration
- Property Management
- Planning
- Building Services
- Environmental Health
- Leisure and Culture
- Waste and Recycling
Contact Details
St Aldate's Customer Service Centre
St Aldate's Chambers
109 St Aldate's
Oxford
OX1 1DS
Tel: 01865 252849
Tel: 01865 252870
Email this service
Templars Square Customer Service Centre
2/3 bank Court
Templars Square
Cowley
Oxford
Tel: 01865 252849
Tel: 01865 252870
Email this service
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Related documents
See also
News
St Aldate's Customer Service Centre
How to find St Aldate's Customer Service Centre
East Oxford Customer Service Centre
This centre is now CLOSED until further notice
Templars Square Customer Service
How to find Templars Square Customer Service Centre
Page last reviewed 1 Jul 2008
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Copyright © Oxford City Council 2008