Contact us

Can't find the information on the site you need?

Why not try using the A to Z of Services, the Site Search or the Site Map.

Do you want to visit our offices?

To find the location of our offices look at our Building and Services Map.

Do you want to report a problem?

To make sure your problem gets to the right person, visit our Report It page.

Do you want to contact one of our departments direct?

You can find contact details for Council Services in the 'phone numbers at a glance' list below.

Do you want to make a complaint about our services?

If you would like to make a complaint about our services then please go to the Complaints page to find out more.

Still can't find the information or contact details you require?

Council Connect 24/7

If you still can't find the information you need then use the details on the right of this page to contact us 24/7.

Daytime 8.30am to 6pm for general enquiries
Out-of-hours 6pm to 8.30am for emergency enquiries related to Council services such as our Environmental Health duty officer, flood response team, anti-social behaviour action line and emergency temporary accommodation.
For serious accident, fire or police emergencies call 999.

**Council Connect - Contact Telephone Numbers 'At A Glance'**
Direct Access to Services at All Times	Telephone Number (Oxford STD 01865)
Automated Payment Line - Oxford City Council rents and service charges, car park penalties, community alarm, overpaid Housing Benefits, Council Tax, Business Rates, and Periodic and Sundry accounts	252609
Oxford City Homes - Daytime for all Oxford City Council Teanants' rent enquiries, tenancy issues, tenant involvement, and housing repairs. After Hours for all Oxford City Council Tenants' emergency housing repairs only	0800 227676
Cleaner Streets - City Works department for enquiries relating to recycling and waste collection, bulky waste, street cleaning, abandoned vehicles, drains, public toilets, street furniture, bus shelters, and minor street maintenance	252900
Anti-social Behaviour Helpline	249811

Direct Access to Key Services During Office Hours
Parking - Car Parks, Coach Parks and Fines (overstaying, non-display in Oxford City Council Car Parks)	252489
Council Tax - Pay your bill and have Council Tax queries answered	252870
Housing / Council Tax Benefit - Applications and enquiries	252849
Planning - Planning applications, conservation areas, listed buildings and all planning issues	252860
Building Control - Advice and consultation on all aspects of building design and construction	252896
Environmental Health - Pest control, food hygiene, licensing, health and safety issues, noise/air/land pollution, energy efficiency	252887
Parks - Council maintained parks, trees, play areas, park rangers, and green spaces	0800 0521455
Book Appointment at Customer Service Centres	252849

Direct Access to Other Services During Office Hours
Allotments	467266
Benefit Fraud Hotline	252222
Bus Passes (senior citizens and people with disabilities)	252849
Business Rates (NNDR)	252854
Cemeteries Office	513962
Climate Change and Energy Efficiency Advice	252197
Countryside Service	715830
Crime and Nuisance Action Team	252969
Diversity and Equality (including racial harassment)	252635
Dog Warden Service	252845
Domestic Violence	252754
Elections and Electoral Registration	252987
Flooding (office hours)	252900
Freedom of Information	252305
Grants to Voluntary Organisations	252597
Housing Needs Finding a Home Community Alarm Scheme Choice Based Lettings Eviction Problems (Private Tenants) Sheltered Accommodation Houses in Multiple Occupation Licensing	252858 742138 252663 252267 742138 252307
Jobs with Oxford City Council	252848
Leisure Centres Barton Pool Blackbird Leys Leisure Centre Blackbird Leys Pool East Oxford Games Hall Ferry Sports Centre Hinksey Pool Northway Centre Oxford Ice Rink Peers Sports Centre Temple Cowley Pools	467290 467020 467040 467050 467060 467079 467085 467002 467095 467124
Markets	252900
Museum of Oxford	252761
Shopmobility	248737
Taxi Licensing	252115
Tourist Information Centre	252200
Town Hall Hire	252195

**Other Key Service Providers in Oxford**
Provider	Telephone Number
Oxfordshire County Council Services including: Health and Social Care Libraries Public Transport Registering Births, Deaths and Marriages Roadworks Schools Trading Standards	Main switchboard: 01865 792422
Thames Valley Police	0845 8 505 505
NHS Direct	0845 4647
Oxford Bus Company	01865 785400
Stagecoach Oxfordshire	01865 772250
Thames Water	Visit their website