Leisure Customer Charter

Your views are important to us, as is our effective communication to you. This communication charter sets out the basic standards you should receive in relation to our various methods of consultation. Please help us to provide you with a great experience by letting us know of anything you like and do not like about our Leisure facilities.

Our formal methods of communication are:

Leisure Centre User Group Meetings

• Nominated user representatives will meet every three months to discuss facility issues
• The agenda will be posted on the notice board two weeks prior
• We will ensure that the minutes are posted on the notice board within a week of the meeting taking place

Meet the Manager

• The manager will ensure that there is an allocated time in the month where you can book time to meet with them. They will ensure that this is posted on the notice board at least two weeks prior

Tell the Manager

• We will ensure that we reply to all suggestions within 2 weeks and these will be posted on our notice board

Satisfaction Survey

• Each leisure centre will undertake a customer survey each year and we will publish the results of this on the notice board within a month of the survey taking place

If any of the above formal communication channels do not meet your requirements then you can always speak to the Duty Manager on an informal basis.

Page last reviewed 8 May 2008