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Section home:
Housing

Other pages for Housing:
Finding a Home | Private housing | Housing Associations | Garages to rent | Supporting People Scheme | Housing Strategy

Other pages for Council housing:
Anti Social Behaviour | Getting Involved | Policy, performance and standards | Paying your Council housing rent | Repairs Service | Tenancy and Estate Management | You and your home | Customer housing suggestion scheme

Council housing

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This section is for existing Council Tenants and Leaseholders. If you are looking for a home or would like to move home then please visit the Finding a Home section.

You can find details about our housing services by selecting the relevant link from the left-hand column. You can find out further information in our Tenants' Handbook or, for repairs, in our Tenants' Repairs Handbook.

Information for Leaseholders can be found below:

Leaseholders' Handbook (1166kB PDF)


For more information about services for Council tenants, please see our most recent Tenants' Issues newsletters below:

Tenants' Issue - Autumn 08 no.32 (1450kB PDF)
Tenants' Issue - Summer 08 no.31 (1148kB PDF)
Tenants' Issue - Spring 08 no.30 (760kB PDF)
Tenants' Issue - Winter 07 no.29 (3525kB PDF)

Council homes are owned by Oxford City Council and are managed by Oxford City Homes. Oxford City Homes is a service area of the Council. There are nearly 8,000 homes, over 650 leasehold homes and nearly 2,500 garages. Oxford City Homes is responsible for:

for all Council homes.

You can suggest improvements to our services on our Suggestion Scheme page.  

The following leaflets also contain more information about our tenancy services:

asbestos (207kB PDF)
anti-social behaviour policy (556kB PDF)
domestic violence policy (514kB PDF)
energy efficiency (1217kB PDF)
energy performance certificates (438kB PDF)
former tenancy arrears (762kB PDF)
get in touch not in debt (775kB PDF)
guide to exchanging your tenancy (171kB PDF)
helpful tips about your gas supply page 1 (286kB PDF)
helpful tips about your gas supply page 2 (138kB PDF)
how to pay Council rent (353kB PDF)
how to maintain a battery powered smoke alarm (274kB PDF)
keeping pets in your home (159kB PDF)
major maintenance and repair leaflet (705kB PDF)
major maintenance and repair inserts (631kB PDF)
making your own improvements to your home (152kB PDF)
moving in to your home (200kB PDF)
moving from your home in the event of emergencies (465kB PDF)
neighbour nuisance (191kB PDF)
racial harassment policy (518kB PDF)
repairs exemption policy (182kB PDF)
service standards (745kB PDF)
supporting people scheme (143kB PDF)
tenancy agreement (186kB PDF)
tenancy and estate management services (139kB PDF)
the right to buy (300kB PDF)

Translations

Some of these leaflets have been translated into Bengali, Chinese, Hindi, Punjabi and Urdu. These translated versions can be accessed from our housing services translations website page.

Further Information

Our Finding a Home page also includes links to more useful leaflets about our housing services.

You may also find the following links to other sections of our website useful:

Tenancy Services

If you want to see a member of the Tenancy Services Team, call us on 0800 227676 or call your Estate Manager direct or visit one of our Housing Surgeries.

If you'd like to see the Customer Services Centres and Council Offices' opening times please use the Housing Surgeries link above, for all the following offices :

Online payment

You can now pay Council Rent and Service Charges online using a credit or debit card on our payments page.

Contact us

To find out more, please contact us using the details on the right of this page.


Where you live



Contact Details

Oxford City Homes
Horspath Road
Oxford
OX4 2RH

Tel: 0800 227676

Email this service


Report an error on this page

Related documents
Anti-social behaviour policy (556kB PDF)
Domestic violence policy (514kB PDF)
Guide to exchanging tenancy (171kB PDF)
Keeping pets in your home (159kB PDF)
Making your own improvements to your home (152kB PDF)
Moving from your home in emergencies or major repairs (465kB PDF)
Neighbour nuisance (191kB PDF)
Housing services racial harassment policy (518kB PDF)
Supporting people scheme (143kB PDF)
Tenant insurance (140 kB PDF)
Furnished Tenancy Agreement (30kB PDF)
Tenancy and estate management services (139kB PDF)
Blue tenancy agreement (186kB PDF)
Void properties (50kB PDF)
Tenancy services (55kB PDF)
Responsive repairs service (50kB PDF)
Major works service (50kB PDF)
General housing service standards (63kB PDF)
Stock survey and decent homes standard (51kB PDF)
Right to Buy (300kB PDF)
Asbestos (207kB PDF)
move in (200kB PDF)
FTAs (762kB PDF)
Void Properties 4 (850kB PDF)
Housing caretaking policy (63kB PDF)
rent arrears policy (34kB PDF)
Tenants Insurance Policy1 (98kB PDF)
garden scheme (24kB PDF)
void service standard 06 (850kB PDF)
Energy Efficiency (1217kB PDF)
Gaswebsid1.pdf (286 kB PDF)
Gaswebside2 (138 kB PDF)
How to maintain a battery powered smoke alarm (274 kB PDF)
Major Maintenace and Repairs (705 kB PDF)
Major leaflet inserts (631 kB PDF)
Debt Leaflet 2007 (775 kB PDF)
Rent 2007 (353 kB PDF)
Oxford City Homes Leaseholders' Handbook (1166 kB PDF)
Tenants' Issues Newsletter - Autumn 07 no.28 (1488 kB PDF)
Tenants' Issues Newsletter - Spring 07 no.26 (603 kB PDF)
Tenants' Issues Newsletter - Summer 07 no.27 (2136 kB PDF)
Tenants' Issues Newsletter - Winter 07 no.29 (3525 kB PDF)
Repairs Exemption Policy (182 kB PDF)
Tenants' Issues Newsletter - Spring 08 no.30 (760 kB PDF)
Tenants Issue Summer 2008 (1148 kB PDF)
Energy Performance Certificates - A tenant's guide (438 kB PDF)
OCC Service standards leaflet (745 kB PDF)
Tenants Issue 32 (1450 kB PDF)
Help with PDFs


External links
Tenants' Handbook
Tenants' Repairs Handbook

See also
Abandoned Vehicles
Reduce crime/anti-social behaviour
Domestic violence
Flytipping
Finding a Home
Housing services translations
Noise pollution
Street Wardens
Tenancy and Estate Management
East Oxford Customer Service Centre
St Aldate's Customer Service Centre
Customer housing suggestion scheme
Paying your Council housing rent
Repairs Service
Getting Involved
Pay It
Housing surgeries

News
Housing news


Housing FAQs
Housing
Council housing




Anti Social Behaviour

Anti social behaviour and how Oxford City Homes deals with complaints in regard to housing

Getting Involved

Overview of Tenant Involvement and what the Team are currently involved in.

Policy, performance and standards

Information about our policies, performance and standards on housing related issues.

Paying your Council housing rent

This page explains the ways in which you can pay your council home rent.

Repairs Service

Overview of Oxford City Homes, our Repairs Service.

Tenancy and Estate Management

This page gives details of the Tenancy Services Team, who they are and what they do, also known as Estate Management Teams.

You and your home

You and your home

Customer housing suggestion scheme

Feedback Form to enable our tenants and residents to send us their comments, ideas and suggestions about how we can improve our housing services.



Page last reviewed 25 Nov 2008

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Copyright © Oxford City Council 2008