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Welcome to Oxford

Council housing

This section is for existing Council Tenants and Leaseholders. If you are looking for a home or would like to move home then please visit the Finding a Home section.

You can find details about our housing services by selecting the relevant link from the left-hand column. You can find out further information in our Tenants' Handbook or, for repairs, in our Tenants' Repairs Handbook.

Information for Leaseholders can be found below:

Leaseholders' Handbook (1166kB PDF)


For more information about services for Council tenants, please see our most recent Tenants' Issues newsletters below:

Tenants' Issue - Autumn 08 no.32 (1450kB PDF)
Tenants' Issue - Summer 08 no.31 (1148kB PDF)
Tenants' Issue - Spring 08 no.30 (760kB PDF)
Tenants' Issue - Winter 07 no.29 (3525kB PDF)

Council homes are owned by Oxford City Council and are managed by Oxford City Homes. Oxford City Homes is a service area of the Council. There are nearly 8,000 homes, over 650 leasehold homes and nearly 2,500 garages. Oxford City Homes is responsible for:

for all Council homes.

You can suggest improvements to our services on our Suggestion Scheme page.  

The following leaflets also contain more information about our tenancy services:

asbestos (207kB PDF)
anti-social behaviour policy (556kB PDF)
domestic violence policy (514kB PDF)
energy efficiency (1217kB PDF)
energy performance certificates (438kB PDF)
former tenancy arrears (762kB PDF)
get in touch not in debt (775kB PDF)
guide to exchanging your tenancy (171kB PDF)
helpful tips about your gas supply page 1 (286kB PDF)
helpful tips about your gas supply page 2 (138kB PDF)
how to pay Council rent (353kB PDF)
how to maintain a battery powered smoke alarm (274kB PDF)
keeping pets in your home (159kB PDF)
major maintenance and repair leaflet (705kB PDF)
major maintenance and repair inserts (631kB PDF)
making your own improvements to your home (152kB PDF)
moving in to your home (200kB PDF)
moving from your home in the event of emergencies (465kB PDF)
neighbour nuisance (191kB PDF)
racial harassment policy (518kB PDF)
repairs exemption policy (182kB PDF)
service standards (745kB PDF)
supporting people scheme (143kB PDF)
tenancy agreement (186kB PDF)
tenancy and estate management services (139kB PDF)
the right to buy (300kB PDF)

Translations

Some of these leaflets have been translated into Bengali, Chinese, Hindi, Punjabi and Urdu. These translated versions can be accessed from our housing services translations website page.

Further Information

Our Finding a Home page also includes links to more useful leaflets about our housing services.

You may also find the following links to other sections of our website useful:

Tenancy Services

If you want to see a member of the Tenancy Services Team, call us on 0800 227676 or call your Estate Manager direct or visit one of our Housing Surgeries.

If you'd like to see the Customer Services Centres and Council Offices' opening times please use the Housing Surgeries link above, for all the following offices :

  • St Aldate's Customer Service Centre
  • Templars Square Customer Service Centre
  • Barton Housing Surgery held in the Neighbourhood Centre
  • Housing Surgery held at St Aldate's Custom Service Centre
  • Rose Hill Housing Surgery held at Rose Hill Council Office
  • Housing Surgery held at Templars Square Customer Service Centre

Online payment

You can now pay Council Rent and Service Charges online using a credit or debit card on our payments page.

Contact us

To find out more, please contact us using the details on the right of this page.



Anti Social Behaviour

Anti social behaviour and how Oxford City Homes deals with complaints in regard to housing

Getting Involved

Overview of Tenant Involvement and what the Team are currently involved in.

Policy, performance and standards

Information about our policies, performance and standards on housing related issues.

Paying your Council housing rent

This page explains the ways in which you can pay your council home rent.

Repairs Service

Overview of Oxford City Homes, our Repairs Service.

Tenancy and Estate Management

This page gives details of the Tenancy Services Team, who they are and what they do, also known as Estate Management Teams.

You and your home

You and your home

Customer housing suggestion scheme

Feedback Form to enable our tenants and residents to send us their comments, ideas and suggestions about how we can improve our housing services.



Page last reviewed 25 Nov 2008





Copyright © Oxford City Council 2008
Information about where you live in Oxford, who represents you, Counci services and you Local Area Plan

Contact Details

Oxford City Homes
Horspath Road
Oxford
OX4 2RH

Tel: 0800 227676

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News


Housing FAQs