Publications library

C - Council performance, quality in service delivery and complaint systems
This class sets out information on Council performance and how to complain.

Below is a list of publication sub-classes and their associated publications for the C - Council performance, quality in service delivery and complaint systems class.

Best value performance plan

• A statutory annual plan reporting on performance over the previous year and plans/targets for the next year

Best value reports

• Details of the outcome of service reviews

Business charter

• A guide for what you can expect

Charter Mark

• Details of Charter Mark services and applications

Complaint reports

• Statistics relating to complaints to the Council and any Ombudsman

Complaints procedure

• Detailed procedure on how to make a complaint about a Council service

Parish charter

• A joint statement with Oxfordshire County Council on relationships with the Parishes

Service plans

• Details of services and targets set in key areas annually and monitoring reports

Service standards

• A guide for what you can expect

Class listing
Full publication listing

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