Limited mobility

For people with limited mobility, the range of auxiliary aids or services which it might be reasonable to provide to ensure that services are accessible might include one or more of the following:

• provide a portable ramp
• have an area of reception counter at a lower level
• provide a laptray or clipboard.
• provide a customer assistance service if goods or information is located on a high shelf.
• allow use of a staff entrance if this is the only accessible entrance available.
• move fixtures and fittings to allow clear access routes.
• provide spaces for wheelchair users alongside other chairs in the waiting area.
• provide suitable seating with armrests where appropriate.
• position available equipment at a level suitable to be used by someone standing or sitting (i.e. door bell, public telephone, etc.)

Page last reviewed 26 Feb 2008