Oxford City Council

PO Box 10, Oxford, OX1 1EN
Tel 01865 249811
Web http://www.oxford.gov.uk/

Contact us

Contact us mouse icon Click - online customer self-service
Contact us email icon Email - see email links for specific departments below
Contact us phone icon Call - 01865 249811 (for all general enquiries)
Contact us come in icon Come in - Customer Service Centres and Addresses and where to find our offices - information on Accessibility of Council Buildings.

  • Call centre open during office hours Monday-Friday from 8am to 6pm for general enquiries.
  • Call centre available out-of-hours from 6pm to 8am and at all times at weekends and on Bank Holidays for emergency enquiries related to Council services such as our Environmental Health duty officer, flood response team, anti-social behaviour action line and emergency temporary accommodation. For serious accident, fire or police emergencies call 999.

Calls to the Council are recorded and may be used for quality monitoring and for the detection of fact or fraud. View our Customer Service Standards.


Contacts List

Access to Services at all times

Telephone Number (Oxford STD 01865)


Automated Payment Line - pay Oxford City Council rents and service charges, car park penalties, overpaid Housing Benefits, Council Tax, Business Rates, and Periodic and Sundry accounts 252609 n/a
Council Housing - Daytime for all Oxford City Council Tenants' rent enquiries, tenancy issues and tenant involvement (not repairs) 249811 Email us
Council Housing Repairs - Daytime for all Oxford City Council Tenants' housing repairs. After Hours for all Oxford City Council Tenants' emergency housing repairs only 0800 22 76 76 Email us
Recycling and Waste - recycling and waste collections 249811 Email us
Streetscene Services (Street Cleaning) - street cleaning, abandoned vehicles, public toilets and bus shelters


(Out of hours emergency only: 07802 904000)

Email us
Highways - street furniture, drains and minor street maintenance


Email us
Anti-social Behaviour Helpline 249811 Email us

Access to key services during office hours

Parking - off-street car parks, coach parks and fines 252489 Email us
Council Tax - Pay your bill and have Council Tax queries answered 249811 Email us
Housing Benefit and Council Tax Reduction - Applications and enquiries 249811 Email us
Housing Benefit enquiries home visit request - this is for customers who find it difficult to get to our office for reasons of disability, age or other vulnerability and should only be used for that purpose and not for general enquiries. 249811 Benefitsvisit@oxford.gov.uk
Rent (Council housing) 249811 Email us
Planning - Planning applications, conservation areas, listed buildings and all planning issues 249811 Email us
Building Control - Advice and consultation on all aspects of building design and construction 252807 Email us
Environmental Health - Pest control, food safety, licensing, health and safety issues, noise/air/land pollution, energy efficiency 249811 Email us
Parks - Council maintained parks, trees, play areas, park rangers, and green spaces 252240 Email us
Allotments 252240 Email us
Fraud Hotline 252222 Email us
Business Rates (NNDR) 249811 Email us
Cemeteries Office 252516 Email us
Countryside Service 252240 Email us
Anti-social Behaviour Investigation Team 252969 Email us
Diversity and Equality (including racial harassment) 252635 Email us
Dog Warden Service 249811 Email us
Domestic Violence 252754 Email us
Elections and Electoral Registration 249811 Email us
Finance 252851  
Flooding 249811  
Food Safety 249811 Email us
Freedom of Information Visit our Freedom of Information page Visit our Freedom of Information page
Grants to Voluntary Organisations 252597 Email us
Housing Needs and Homelessness 249811 Email us
Jobs with Oxford City Council 252848 recruitment@oxford.gov.uk
Leisure Centres
Barton Leisure Centre
Leys Pools and Leisure Centre
East Oxford Games Hall
Ferry Leisure Centre
Hinksey Outdoor Pool
Oxford Ice Rink
0844 89 33 222 or
Visit our Leisure Centres pages
Lord Mayor of Oxford 252414 Email us
Markets 249811 Visit our Markets pages
Museum of Oxford 252334 Email us
Shopmobility 252489 Email us
St. Giles' Fair Visit our St Giles' Fair page              Visit our St Giles' Fair page
Tourist Information Centre 252200 Visit Oxfordshire website
Town Hall Hire 252195 (For Town Hall bookings and enquiries only) Email us



Other Key Service Providers in Oxford


Telephone Number

Oxfordshire County Council Services

  • Health and Social Care
  • Libraries
  • Public Transport
  • Registering Births, Deaths and Marriages
  • Roadworks
  • Schools
  • Trading Standards
  • Bus passes
01865 792422
Thames Valley Police 101
NHS Direct 111
Oxford Bus Company 01865 785400
Stagecoach Oxfordshire 01865 772250
Thames Water Visit their website




Page last updated 24 July 2015


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Self service: Online services | Telephone: 01865 249811 | Where to find our offices

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