Emergency Repairs

What is an Emergency Repair?
Examples of Emergency Repairs
What is an Urgent Repair?
Examples of Urgent Repairs
How do I contact the Council to report a repair?
Will I be charged for this service?
Is there an Out Of Hours Emergency Repairs service?
Where can I find out more about the repairs service?
Useful telephone numbers

What is an Emergency Repair?

Emergency repairs are repairs carried out to make your home safe if:

There is a real risk of injury or major damage to the property
The property is not secure

We will attend to an Emergency Repair within 24 hours.

Examples of Emergency Repairs

Blocked toilet or soil stack.
Water leak.
Board up and make safe door or window.
No power to light circuits or to sockets.
No heating/hot water between 1 November - 30 April.

What is an Urgent Repair?

Urgent Repairs are generally small repairs to:

Prevent major inconvenience to the tenant.
Prevent immediate damage to the property.
Prevent a health or security problem.

We will attend to an Urgent Repair within 3 days (excluding weekends and Bank Holidays).

Examples of Urgent Repairs

Overflow pouring.
Replace carbon monoxide monitor or smoke detector.
Waste pipes blocked or leaking.
Loss of heating or hot water during periods of cold weather, from 1 November to 30 April.

Exceptional circumstances, such as someone's medical condition, can upgrade the response time to a repair.

How do I contact the Council to report a repair?

To report a repair, contact us on 0800 227676.

Will I be charged for this service?

Oxford City Council's policy is to only charge for repairs that are caused by:

Abuse
Neglect
When no crime number has been provided

You will also be charged if when we attend we find that:

we are unable to gain entry
the repair is not a genuine emergency.

Is there an Out of Hours Emergency Repair service?

Our Emergency Service operates 24 hours a day, 7 days a week, 365 days a year.

We have a dedicated Emergency Out of Hours Team who will at the very least carry out a temporary repair to make the situation safe with a view to carry out a permanent repair as soon as possible following the emergency repair.

Visit our Emergency / Out of Hours Repairs page for more details.

Where can I find out more about the repairs service?

You can find answers to your repair questions in either the Tenant Repairs Handbook or the Leaseholders Handbook.

Useful telephone numbers

National Grid for gas leaks: 0800 111 999
Thames Water: 0845 9200 800
Southern Electric for power cuts: 08457 708090
Thames Valley Police non-emergency: 0845 8505505