Customer Service Centres

We aim to provide a one point enquiry service for all enquiries related to Council services. We also deal with telephone enquiries at our contact centre.

If our Customer Service officers are unable to answer your specific query, we will put you in touch with people who will be able to give you expert advice.

Book Your Appointment

Call us on 01865 252849 to book your appointment at either of our Customer Service Centres. Full contact details can be found in the 'Contact Us' menu at the top of the page.

Centre Locations

St Aldate's Customer Service Centre

Please visit the St Aldate's Centre location map.

To get to the centre, use any bus to Oxford City Centre. The Centre can be found opposite the Town Hall on St Aldate's.

Pay and display car parking is available at the main city centre car parks, which include Westgate City Centre Car Park, Worcester Street, Abbey Place (Opposite the ice-rink), Gloucester Green (Underground close to the centre) and Oxpens (next to the ice-rink).

Templars Square Customer Service Centre

Please visit the Templars Square Centre location map.

The Centre is located at 2/3 bank Court, Templars Square. The office is situated between Lloyds and Barclays Bank. Also known simply as the Cowley Centre, Templars Square is a shopping centre in Cowley, the biggest in Oxford. Parking is available in the multi-story car park, including disabled user spaces.

To get to the centre, use City 5 Bus (The Oxford Bus Company) or 1/10/U10 /12/12A/12B/12c (Stagecoach) from St Aldate's to Templars Square.

Customer Service Centre Opening Hours

Our Customer Service Centres are open at the following times:

Service Information

All Oxford City Council departments and other public agencies can give help and advice on a range of service areas:

• help organise Council payments (Direct Debit, payment card, standing order, on line payment through the web site)
• make arrangements for collection of Housing Benefit overpayments, Periodic Rents, repairs charges and other miscellaneous payments
• direct appropriate customers on how to get debt advice and housing advice
• advise on welfare benefit entitlements and information packs
• stock all council leaflets and a range of public sector information
• offer surgeries for Tenancy Relations Officer and housing for Council tenants.
• advice on the Oxford City Council's Community Alarm Services

Local Housing Services

Services include:

• providing general housing advice
• advise on how to apply to go on the Council's General Housing Register known as the Oxford Register for Affordable Housing (ORAH) 
• provide information and guidance on the Choice Based Lettings scheme 
• provide information on the Oxfordshire Homechoice sub-regional scheme 
• advise on transfers and exchanges for council and Housing Association tenants 
• provide information about tenant involvement 
• helping and advising on Council rent accounts and arrears
  

Housing Benefit

Services include:

• issuing, receiving and checking Housing Benefit application forms and reviews
• receiving and checking supporting documents to Housing Benefit claims
• advising and explaining all aspects of Housing Benefit assessment
• advising on further review and appeals process for Housing Benefit assessments
• providing information and evidence to Housing Benefit Audit team
• arranging appointments for Housing Benefit Visiting Officers

Council Tax and Business Rates

Services include:

• registering new charge payers for Council Tax and Business Rates
• making arrangements for Council Tax and Business Rate accounts that have reached summons and post-liability order stage by income/expenditure assessment
• advising on liability, discounts, exemptions and charge levels for Council Tax and Business Rates

Other areas where we can help:

• Electoral Registration
• Property Management
• Planning
• Building Services
• Environmental Health
• Leisure and Culture
• Waste and Recycling

Page last reviewed 17 Jun 2010