Council Housing Publications

Handbooks

• Tenants' Repairs Handbook
• Leaseholders' Handbook

Tenant Handbook

This handbook is under review because of changes in national policies and the reorganisation of the Housing Service.

We are talking to tenants and leaseholders about how this will affect us locally.

We plan to publish a new handbook later in 2012.

Visit our Tenancy Agreement and Tenants' Rights pages for more information.

Tenants in Touch - Council Housing Newsletter

For more information about services for Council tenants, please see our most recent Tenants' Issue newsletters below:

Tenants in Touch - Spring 2012 (4.2MB PDF)

Information Leaflets

Please note that the wording 'Oxford Building Solutions' or 'Oxford City Homes', may appear in some of these leaflets, together with the old phone number. Please call 0800 22 76 76 for all Oxford Council Housing enquiries:

Other Leaflets Currently Under Review

Performance Information

 Tenants and Leaseholders Performance Report (416kB PDF)
Annual Report for Tenants and Leaseholders 2009-10 (1.6MB PDF)

You Said We Did 2009 (2600kB PDF)
You Said We Did 2008 (1089kB PDF)

Annual Report 2009-10 (1300kB PDF)
Annual Report 2008-09 (1000kB PDF)

STATUS Survey

Housing Inspection 2005

The Audit Commission carried out their Housing Inspection in 2005. Please see the  Housing Inspection 2005 report and our response below:

Audit Commission Housing Inspection 2005 Report (192kB PDF)
Oxford City Council's Response to the 2005 Audit (98kB PDF)

Policies

We have a range of policies and service standard documents that guide our services.

We involve our tenants and leaseholders in our decision-making, so that services are tailored to the needs of tenants and leaseholders.

Anti-social behaviour policy (130kB PDF)
Domestic violence policy (514kB PDF)
Racial harassment policy (5182kB PDF)
Repairs exemption policy (170kB PDF)
Rent collection policy (34kB PDF)

Page last reviewed 25 April 2012